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Trenitalia: Refund and Exchange Policy

Door Travelblogger gepubliceerd op Thursday 08 October 14:18

What is the policy for exchange and refund? 

If it's not too much trouble the article below contacted all the relevant information for the refund and exchange policy for your pass or ticket. 

- Eurail passes are refundable at 85% in one condition; the ticket must be unused and must returned to the address mentioned below within 12 months from the issued date.

- TCV tickets are 85% refundable when gotten at the address mentioned below 7 days before the train departure date. 

- Train Tickets: Many Trenitalia train tickets are non-refundable and don't consider change. Some train tickets are 75%-80% refundable if cancelled within 3 days post booking period and notification is received by ItaliaRail. For printed tickets must be returned within 7 days of procurement date on order, such tickets must be gotten back to address mentioned below. 

- Pass Exchanges: Pass exchange must be made through the address mentioned below. Once your request is received in the appropriate your pass will be exchange immediately. On the off chance that there is a rate increment, you must pay the difference in price plus, a $15.00USD exchange fee, and new delivery charges. In the event that there is decrease in price, you will be charged a 15% cancellation penalty on the old pass, the charge of the new pass plus, another delivery charges.

- Ticket Exchanges: Requests to change electronic tickets must be made at least 72 hours before flight or at self-assistance machines inside the train station. If there is a rate increment, you will simply pay the difference on price in addition to a $20.00USD exchange fee. Most e-tickets just consider a one-time change to your booking, yet it must be on a similar train routes as initially reserved and just for a train takeoff after your planned departure. 

- Reservations: If your receipt says International Ticket ® you should restore the pass to the address mentioned below, and it must be send to the appropriate office after 7 days preceding the train takeoff date to get a 80% discount. On the off chance that your receipt says International Ticket (A), the reservations cannot be refund or exchange. 

- Charges like, shipping and handling charges are non-refundable. 

- RRP (Rail Refund Plan) is non-refundable and non transferable. 

- PNR is valid only for the assigned arrival and take off stations. No station changes or replacements are permitted. 

- Train Exchanges: An exchange of date and time is permitted on some PNRs. No exchanges are permitted to a class of services. If this come with a lot of problem for you check your fare rules for more information or contact customer support service. 

All discount demands where noted above must be sent in an identifiable way to: 

ItaliaRail Refunds 

PO BOX 428 

Franklin, MA 02038 

All pass exchange demands where noted above must be sent in an identifiable way to: 

ItaliaRail Exchanges 

681 Washington St 

Suite 17 

Norwood, MA 02062 

USA 

What happened if there is a train strike? 

Train strikes, as other transportation strikes, are out of our control. Despite the fact that we will take a shot on your behalf with the Railway, there is no assurance that you will be refunded in occasion of a strike. It can take as long as a half year for a final response from the Railway. 

At Save A Train we are available 24/7 to make Train travel easy for you and your family. Feel free to message us with your complain or for help or update on anything Trenitalia. In a situation where your inquiry with reference to Trenitalia is not replied here, please send a direct message to this email info@italiarail.com.

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